Frequently Asked Questions
Find answers to common questions regarding our high-performance gear, shipping policies, and technical services.
How can I track the status of my order?
Once your order has shipped, you will receive an email containing a tracking number. You can also view your order status by logging into your account on our website and visiting the 'Order History' section.
What is the Arc'teryx Limited Warranty policy?
We stand behind the quality of our products. Arc’teryx offers a limited warranty that covers manufacturing defects in materials and workmanship for the practical lifetime of the product.
How do I process a return or exchange?
Items in new condition with original tags can be returned within 30 days of purchase. Please use our online Returns Portal to generate a prepaid shipping label and initiate your refund.
How should I wash and care for my GORE-TEX jacket?
To maintain performance, machine wash your garment in warm water with a technical detergent. Tumble dry on a medium heat setting for 40 minutes to reactivate the Durable Water Repellent (DWR) coating.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery timelines vary by region and will be calculated at checkout based on your location.
What is ReBIRD™ and how does it work?
ReBIRD™ is our initiative for circularity, including care, repair, and resale. Through this program, we offer repair services to extend the life of your gear and a trade-in program for eligible used items.