Returns and Refunds
If you are not satisfied with your purchase, you can return your items in new, unworn condition with original tags attached within 30 days of the delivery date. Arc'teryx provides a streamlined return process to ensure your technical gear meets your performance expectations.
Initiate Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely pack the products in their original packaging, ensuring all hangtags are attached and the items are in sellable condition.
Attach Shipping Label
Print the prepaid return shipping label provided by the portal and affix it to the outside of your package, covering any previous labels.
Drop Off and Track
Drop your package at the designated carrier location and retain your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing